HOME CONTACT US ABOUT US
 
 
 
 

Ordering Procedure


  • Orders can be placed 24 hours a day by fax at (800) 221-4245 or by email. Our Customer Service Representatives are also happy to assist you Monday-Friday from 7:30 a.m.-4:30 p.m. at (800) 772-2045.
  • To ensure order accuracy we ask that orders be placed 48 hours before delivery with additional add-ons no later than 9 a.m. 1 day prior to delivery. For custom feed orders we ask for notice 3 days prior to delivery.
  • The minimum weight for delivery varies based on the method of delivery and types of items ordered or $400. Orders less than the minimum will receive a $20 handling charge.
  • A fuel surcharge is applied to all orders based on the cost of diesel fuel.
 

Spee-dee / UPS / Common Carrier Shipments


  • For orders outside our regular delivery area or schedule we also offer shipments via Spee-dee or UPS for small orders. For large orders, common carrier shipments via Midwest Motor or Panama Transfer are also available. Please contact our office for rate and delivery information.
 

Special Orders


  • We are happy to special order items from any of our manufacturers. Special orders must be ordered in the quantities required by the manufacturer and are non-returnable.
 

Return Policy


  • We can accept returns on items shipped incorrectly when reported to our office within 24 hours of delivery. Items damaged at the time of delivery are returnable at the time of the delivery. We will also accept returns for defective packaging however we are not responsible for damage due to mishandling or incorrect storage practices.
 

Picking Up Orders


  • Orders can be picked up at our warehouse Monday-Friday from 7:30 a.m. to 4:30 p.m. There is no minimum required for pick-up but we ask that larger orders be placed ahead of pick-up.
 

Setting Up An Account


 

Tax Exemption Forms


 
COPYRIGHT© 2008-2013 WATERLOOMILLS.COM